EMMA Oversized Tote

We want you to love your purchase. If for any reason you're not completely satisfied, you may return most items within 14 days of the original purchase date for a full refund.

Eligibility for Return:

• Timeframe: Most items are eligible for return within 14 days of the original purchase date.

• Condition: Items must be returned in their original condition, unused, undamaged, and in their original packaging with all tags and labels attached.

To initiate a return:

• Contact us at 305 4974065 or info@cielsandals.com to obtain a Return Merchandise Authorization (RMA) number.

• Package the item securely and include the RMA number with your return.

• Ship the item back to us at 11 Veragua Avenue, Coral Gables FL 33134.

Thank you for shopping with Ciel. Below is our shipping policy to ensure transparency and clarity regarding order processing and delivery.

Order Processing Time:

• All our items are in a semifinal condition and are assembled according to the customer’s choice of color.

• Orders are processed within 7 business days before shipping.

• You will receive a confirmation email once your order has been shipped.

Shipping Information:

• Shipping Location: All orders are shipped from Miami, Florida.

• Free US Shipping: We offer free shipping on all orders within the United States.

• International Shipping: International shipping rates are calculated at checkout based on your location.

• Delivery times may vary depending on your location and chosen shipping method.